Terms and conditions

Introduction

By placing orders at www.sura-running.de or sura-running.com you agree to be bound by below general Terms and Conditions and our Data Protection Policies. Please read through these Terms, our Cookies Policy and our Privacy Policy (together the „Data Protection Policies“) prior to using this website. The applicable language of the Terms and Conditions is the English language. In below we will refer to Benjamin Peters, Founder of sura running as „us“, „our“, „sura“, „sura running“ or „we“.

If you do not agree to all the Terms and the Data Protection Policies, do not use this website. These Terms and the Data Protection Policies may be amended. It is your responsibility to regularly read through them, as the Terms and the Data Protection Policies in force at the time that you use this website or at the time of the formation of the Contract (as defined below) shall be the applicable ones.

By purchasing any product from this website, you enter into a contract with us on these terms. For any questions relating to terms and conditions, general web shop, orders or shipments, please contact us vie email: support@sura-running.de

Information about the publisher

Sura Running

Benjamin Peters
Ebner-Eschenbach-Str. 34
23562 Lübeck

VAT number: DE325009565

Return address (it is VERY important that you add your name and order number to the parcel):

Sura running returns
c/o Benjamin Peters
Maria-Goeppert-Str. 14
23562 Lübeck
Germany

Personal Information

The information or personal details that you provide us with shall be processed pursuant to the Data Protection Policies. By using this website, you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with, are true and accurate. For further information on Data Protection please read our Privacy Policy.

Use Of Our Website

By using this website and/or by placing any order through it, you undertake:

  • To use the website exclusively to make legitimate enquiries or orders.
  • Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
  • To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you if this should prove necessary (see our Data Protection Policies).
  • If you do not give us all the information that we need, we may not be able to complete your order. By placing an order through this website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

How The Contract Is Formed

The information set out in the Terms and the details contained on this website do not constitute an offer for sale, but rather an invitation to trade. No contract in respect of any items will exist between us until your order has been expressly accepted by us, whether or not funds have been deducted from your account. If we do not accept your offer and funds have already been deducted, these will be fully refunded.

To place an order, you must follow the online shopping process and click on „Authorise payment“ to submit the order. After this, you will receive an email from us confirming receipt of your order (the „Order Confirmation“). Please note that this does not mean that your order has been accepted. Your order constitutes your offer to us to buy one or more items from us. All orders are subject to acceptance by us, and we will confirm this acceptance to you by sending you an email that confirms that the item is being sent (the „Shipping Confirmation“).

The contract for the purchase of an item between us (the „Contract“) will only be formed when we send you the Shipping Confirmation. The Contract will relate only to those items whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other items which may have been part of your order, until the dispatch of those items has been confirmed in a separate Shipping Confirmation.

Product Information

We attempt to be as accurate as possible in our product descriptions. We do not warrant that product descriptions or other content of this website are accurate, complete, reliable, current, or error-free.

We endeavour to display product colours as accurately as possible on our web site. The colours displayed on your screen can differ from the actual colours, therefore we cannot guarantee that your screen displays the accurate colours.

Availability Of Items

When your order is received, you will be emailed an order confirmation. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. If we are unable to deliver your order, we will inform you about the cancellation and process a refund for the same value. Sura runninghas the right to send out only parts of the order in case one of the items is out of stock.

Refusal Of Your Order

We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavours to process all the orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any item from this website, removing or editing any materials or content on this website, or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.

Price

The price of any items will be as stipulated on our website from time to time, except in cases of obvious error. While we try to ensure that all prices on this website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the items you will receive a full refund. We are under no obligation to provide the items to you at the incorrect (lower) price (even after we have sent you a Shipping Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an incorrect price.

All displayed prices are final prices including the respective VAT that may differ between countries. Prices do not include payment, delivery or import tax charges. Sura running retains the right to change prices at any time. The pricing currency on our website is determined as Euro.

Payment

Once you have finished shopping, all the items you wish to purchase are added to your basket and your next step will be to go to the checkout process and make your payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Throughout the purchase process, before your payment, you can modify the details of your order.

Credit/Debit Cards:

We accept payment via VISA and MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.

Paypal:

PayPal allows secure payment from your bank account, credit card or PayPal account.

Delivery Times And Shipping Rates

Sura running sends orders within Europe with DHL Germany. Once your product is dispatched you will receive a notification and tracking number from DHL. We currently serve the European Union and Switzerland. (USA in exceptional time frames advertised)

  • European orders for „in-Stock“ items: 1-10 working days.
  • Norway and Switzerland orders for „in-Stock“ items: 10-14 working days.
  • USA 48hrs Express shipping 40€ standard fee
  • Pre-order: up to 12 weeks, please check product description for details. Please be aware that your order will be sent out once the last (Pre-Order dated) item is available.

Germany: if you order more than 70 € shipping is for free. Under value of 70 €: 4 € for shipping.

Europe: 6 € (except Switzerland and Norway).

Switzerland, Great Britain and Norway: 9,90€.

USA: 40€ PLUS import taxes (not foreseeable from our side) 

Please understand that we will have to charge you for a second shipment in case your Express shipping (9,90€) parcel auto-returned to our warehouse and you would like to have it sent out another time with Express shipping (because of your absence or you failed to pick it up from the pick up store in time).

We would urge you to get in touch with our customer service team to organise this, through our contact form on the website.

Returns Policy

Purchases can be returned within 14 days after the receipt of goods. You have the right to open the package to check your goods, but products must be returned unused and with all its original packaging and tags on the clothes in perfect conditions. You will receive a reimbursement for the value of the returned item(s) within 14 days after the product has returned to our warehouse. We are entitled to withhold reimbursement until we have received the goods back from you or until you have produced evidence of having sent back the goods.

Please be aware that it can take up to 10 working days until the refunded amount is visible in your payment method. If you have paid via Bank deposit, it would be very helpful if you could get in touch with us and provide us your IBAN and BIC for the international bank transfer.

You can choose the carrier of your preference. We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive. We are entitled to withhold reimbursement until we have received the goods back from you or until you have produced evidence of having sent back the goods.

ALWAYS add your name and order number to the parcel before returning it.

IMPORTANT: If you have any questions, just send us an email at support@sura-running.de.

Return address (it is VERY important that you add your name and order number to the parcel):

Sura running returns
c/o Benjamin Peters
Maria-Goeppert-Str. 14
23562 Lübeck
Germany

You don’t need a special return label for this. Please be informed that we do not cover return shipping costs so you will have to bear the direct expenses of returning the goods. We are still a growing company and simply cannot afford to offer free shipping AND return shipping yet.

In case of a return from countries outside of the EU (Switzerland, Norway) – Please attach the original invoice outside on your parcel so customs can identify it as a return and will not tax it on it’s way back to us again. In case this has not been done correctly, we will have to decline the parcel at the boarder and it will return to you to correct the issue and send it out again.

In addition, the following criteria must be met:

All original packaging with pricing, labels, hang tags etc. must be intact. Returns which do not comply with the above listed criteria, risk being refused. We reserve the right to deduct handling fees in the case of missing labels or dirty/damaged items or packaging. Please make sure to package it properly.