Purchases can be returned within 14 days after the receipt of goods. You have the right to open the package to check your goods, but products must be returned unused and with all its original packaging and tags on the clothes in perfect conditions. You will receive a reimbursement for the value of the returned item(s) within 14 days after the product has returned to our warehouse. We are entitled to withhold reimbursement until we have received the goods back from you or until you have produced evidence of having sent back the goods.
Please be aware that it can take up to 10 working days until the refunded amount is visible in your payment method. If you have paid via Bank deposit, it would be very helpful if you could get in touch with us and provide us your IBAN and BIC for the international bank transfer.
You can choose the carrier of your preference. We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive. We are entitled to withhold reimbursement until we have received the goods back from you or until you have produced evidence of having sent back the goods.
ALWAYS add your name and order number to the parcel before returning it.
IMPORTANT: If you have any questions, just send us an email at firstname.lastname@example.org.
Return address (it is VERY important that you add your name and order number to the parcel):
Sura running returns
c/o Benjamin Peters
You don’t need a special return label for this. Please be informed that we do not cover return shipping costs so you will have to bear the direct expenses of returning the goods. We are still a growing company and simply cannot afford to offer free shipping AND return shipping yet.
In case of a return from countries outside of the EU (Switzerland, Norway) – Please attach the original invoice outside on your parcel so customs can identify it as a return and will not tax it on it’s way back to us again. In case this has not been done correctly, we will have to decline the parcel at the boarder and it will return to you to correct the issue and send it out again.
In addition, the following criteria must be met:
All original packaging with pricing, labels, hang tags etc. must be intact. Returns which do not comply with the above listed criteria, risk being refused. We reserve the right to deduct handling fees in the case of missing labels or dirty/damaged items or packaging. Please make sure to package it properly.